Return & Refund Policy

At NeoMont, we value your satisfaction and strive to ensure a smooth shopping experience. To maintain transparency, please read our return and refund guidelines below:

Applicable Products – The return policy applies only to selected products. Certain categories like personal care, innerwear, and some electronic items are strictly non-returnable due to hygiene and safety reasons.

Return Period – Customers must raise a return request within 3 days of delivery. Requests made after this period will not be eligible for return.

Condition of Product – The item must be returned in its original packaging, unused, and in resalable condition. Products that are damaged, altered, or used will not be accepted.

Refund Process – Once the returned product passes our quality check, the refund will be initiated to your original payment method. Refund timelines may vary depending on your payment provider.

Non-Eligibility – Products without original packaging, missing accessories, or those damaged due to customer misuse will not be eligible for return or refund.

We recommend you check the return eligibility mentioned on each product page before making a purchase.